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Promoted articles

  • How can I submit my music to Stingray for consideration?
  • Change your email address or password
  • Mobile app playback and connection issues


General

  • How can I submit my music to Stingray for consideration?
  • Like/Unlike and Share
  • How can I see what was previously played on a channel?
  • What is Stingray Music?
  • How can I purchase music I hear on Stingray?
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Account and Subscription

  • Change your email address or password
  • Create a Stingray account
  • Why do I need a Stingray account?
  • Reset your password
  • How to change your TV Provider
  • How to log out
  • Stingray Music Mobile App pairing for Videotron Helix users
  • Premium paid subscription
  • Free, ad-supported subscription
  • Free Premium subscription through a TV operator
  • My TV operator or provider is not listed
  • Update your billing information
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How To Listen

  • Download the app
  • How to listen on mobile
  • Device requirements for mobile
  • Search for a channel on mobile
  • Skipping songs on mobile
  • Filter channels on mobile
  • How to listen on the web
  • System requirements for the web player
  • How to search for a channel on the web player
  • Filter channels on the web player
  • How can I listen to a channel from my TV on the web player?
  • Skipping songs on the web player
  • What devices is Stingray Music available on?
  • Does my TV provider offer Stingray Music?
  • Stingray Music in your Car
  • Listen to Stingray Music on Sonos
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Troubleshooting

  • Mobile app playback and connection issues
  • Reinstall Stingray Music
  • Check the network connection
  • I can't play Stingray Music with my Bluetooth speaker
  • Why isn't the programming on mobile the same as my TV?
  • My TV provider is not listed on the "All TV Providers" screen. What should I do?
  • Problems logging in
  • I have an account with my TV operator but am still hearing 3rd party ads
  • I have a paid premium account but still hear third-party ads
  • I can't access the web player on Google Chrome
  • Playback issues on the web player
  • What happened to all my Stingray channels on Helix?
  • The song information on screen is out of sync
  • What if my TV operator does not offer the Stingray Music channels?
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