How can we help?
- Change your email address or password
- Create a Stingray account
- Why do I need a Stingray account?
- Reset your password
- How to change your TV Provider
- How to log out
- Stingray Music Mobile App pairing for Videotron Helix users
- Premium paid subscription
- Free, ad-supported subscription
- Free Premium subscription through a TV operator
- My TV operator or provider is not listed
- Update your billing information
- Download the app
- How to listen on mobile
- Device requirements for mobile
- Search for a channel on mobile
- Skipping songs on mobile
- Filter channels on mobile
- How to listen on the web
- System requirements for the web player
- How to search for a channel on the web player
- Filter channels on the web player
- How can I listen to a channel from my TV on the web player?
- Skipping songs on the web player
- What devices is Stingray Music available on?
- Does my TV provider offer Stingray Music?
- Stingray Music in your Car
- Listen to Stingray Music on Sonos
- Mobile app playback and connection issues
- Reinstall Stingray Music
- Check the network connection
- I can't play Stingray Music with my Bluetooth speaker
- Why isn't the programming on mobile the same as my TV?
- My TV provider is not listed on the "All TV Providers" screen. What should I do?
- Problems logging in
- I have an account with my TV operator but am still hearing 3rd party ads
- I have a paid premium account but still hear third-party ads
- I can't access the web player on Google Chrome
- Playback issues on the web player
- What happened to all my Stingray channels on Helix?
- The song information on screen is out of sync
- What if my TV operator does not offer the Stingray Music channels?
