I can't play Stingray Music with my Bluetooth speaker

If you are having trouble using Stingray Music with a Bluetooth speaker, here are some troubleshooting steps to try:

  • Make sure both devices are within 1 meter of each other
  • Ensure both devices have sufficient battery left
  • Close any other apps you are not using
  • Ensure another device isn't already connected to your Bluetooth device
  • Turn off the Bluetooth device and turn it back on again and reconnect
  • Go to your mobile device's Bluetooth settings, "Forget" your Bluetooth speaker from the settings and re-add it. 

If you continue to experience difficulty, we recommend reaching out to your Bluetooth device manufacturer for support.

 

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