Playback issues on the web player

If you are experiencing difficulty with playback issues while using the web player, here are some troubleshooting steps to try:

  • Refresh your internet browser
  • If you have an ad-blocker enabled, disable it.
  • Make sure your internet browser is up-to-date
  • Reinstall your internet browser
  • Clear the cache on your internet browser (for more info on how to do this according to your browser type,  please refer to this link
  • Restart your computer

If you continue to experience difficulty, please contact us.

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