If you are experiencing difficulty with playback issues while using the web player, here are some troubleshooting steps to try:

• Refresh your internet browser
• If you have an ad-blocker enabled, disable it.
• Make sure your internet browser is up-to-date
• Reinstall your internet browser
• Clear the cache on your internet browser (for more info on how to do this according to your browser type,  please refer to this link
• Restart your computer

If you continue to experience difficulty, please contact us.