If you are experiencing difficulty with playback issues while using the web player, here are some troubleshooting steps to try:
- Refresh your internet browser
- If you have an ad-blocker enabled, disable it.
- Make sure your internet browser is up-to-date
- Clear the cache on your internet browser (for more info on how to do this according to your browser type, please refer to this link)
- Restart your computer
If you continue to experience difficulty, please contact us.