Check the network connection

If your issue is related to your connection, these steps should help get you back online

  • Turn off your WiFi connection and/or restart your router
  • Check your firewall and make sure that you set Stingray Music as an exception
  • Note that public WiFi spots (like at the gym or a coffee shop) can have many users on the same connection at once. This can limit the playback ability of the app.
  • If you have access to a different WiFi connection, we recommend trying the app or web player with it to determine if the issue is related to your connection.
Was this article helpful?
0 out of 4 found this helpful
Have more questions? Submit a request