Please note that a short delay (typically under 25–30 seconds) between the audio and the on-screen metadata is considered within normal operating parameters. Our system is designed to allow time for metadata to load during track changes. That said, other factors may occasionally cause delays, and we’re happy to investigate this further with you.

To start, please try the following quick troubleshooting step: Power off your cable box for 30 seconds and then turn it back on.

If the issue continues, please contact us.