Mobile app playback and connection issues

If you are having an issue playing Stingray Music on a mobile device, try these tips:

  1. Restart the Stingray Music mobile app
  2. Close any other apps that you are not using
  3. Uninstall and reinstall the app
  4. Make sure you have the most updated version of the app
  5. Check that your device meets the minimum requirements
  6. Ensure that you do not have the battery-saving mode enabled on your device
  7. Ensure that you do not have a VPN connection on your device
  8. Check your network connection

Please note that the Stingray Music mobile app needs a stable connection to function properly and that carrier coverage can vary a lot when on the road or covering large distances.

If these tips do not help, please reach out to our customer experience team by submitting a request.
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